KitchenAid 20.8 Cu. Ft. 36" Width Built In Stainless Steel French Door Refrigerator with Platinum Interior Design

Poor Quality...Regret Buying a KitchenAid!

by Shafgal

Submitted 11-02-22

We purchased this model a little over two years ago and thankfully, we purchased an extended warranty. We have nearly 10 service calls due to faulty doors. The springs on both doors keep popping and the doors do not close properly. Each time the technician comes out to assess the problem, he has to order parts and then he has to make an additional appointment to come and install the new parts. After the problems are fixed, they occur again within a short period of time. I truly regret this purchase and at this point, I cannot believe that KitchenAid has not offered to replace this for us. The numerous service calls and parts ordered under this warranty have to be noticed by somebody at KitchenAid. We spent almost 10k on this lemon and it was a waste. If you are considering this fridge, please keep shopping.

Worth the Wait

by Dickey Boy

Submitted 11-02-22

Very pleased with the appliance. It’s whisper quiet and maintains constant temperatures.

Beautiful refrigerator!

by Kathyorn

Submitted 11-02-22

It’s a beautiful refrigerator, and the platinum interior is elegant. Takes a while to get used to, because it’s much darker than a white interior. Hard to see bottom shelf of freezer. Higher held lit; there is no light at the bottom level. Less capacity than previous built-on. Bought extra door shelves to increase capacity.

Poor quality with a high price tag

by Piece of junk!

Submitted 11-02-22

We have had our KitchenAid KBFN506 refrigerator now for two year and are about to spent $1000 to try and get it functioning properly. Since we bought it, the doors have not closed properly and three tech visits while it was under warranty could remedy the issue. Now we have a tech we selected who found the broken spring connector, so maybe after spending another $1000, the door will shut properly. I hate this refrigerator. It was very expensive but doesn’t work as well as the Samsung that my daughter bought for about 15% of what I paid. Avoid this refrigerator!!!

Great Product, I would change a few things though.

Submitted 11-02-22

I have been waiting to replace my old bottom mount single door K/A built-in for several years as I was waiting for the 36" wide french door model to arrive. So far it has been a good product, runs very quiet with no issues. Here are a few things I would recommend for changes or improvements: 1) The left side door when allowed to close on its own slams way too hard. I realize it needs a little boost to actuate the sealing plate between the doors, but this is a lot. The items in the door shelves bounce around and sound like they are going to break sometimes due the door closing speed. Some type of slow close dampener would be nice. 2) The freezer door takes what I think is an excessive amount of opening force to overcome the seals, once it has unsealed itself the door opens the rest of the way very easily. I could see where this would be a bigger issue with the elderly or handicapped. There should be an optional foot pedal operated lever that can give some initial assist when opening the freezer. 3) There is no way to shut off the icemaker, the operating manual says to lift a lever which does not exist in this model. 4) The control panel display only shows the SET values of the refrigerator and freezer compartments. My old unit showed the ACTUALl temperatures as well as the setpoints. I had to purchase a pair of thermometers for the two compartments to have the peace of mind of knowing that they are always at the proper temperature. 5) This is just a personal preference, but I would prefer a white interior instead of the gray. 6) There is no butter tray.