Accepting your delivery - how to protect yourself. Before you sign for your appliances!
Every package is insured to guarantee you receive your purchase in perfect condition. Please look over all new deliveries prior to signing for the merchandise. Any inconsistencies, irregularities, or damage must be noted in writing on the bill of lading. After you sign for the merchandise you are responsible for filing all claims with the shipper.
Do to strong manufacture availability of all the appliances we carry, we do not stock these items. The majority of our vendors will deliver to us in three to four days. This allows us to maintain low overhead and operational costs to offer you the best price and service possible. On rare occurrences, items may be backordered or delayed, and we will immediately notify you and offer you the opportunity to cancel your order at no charge.
There is an additional charge, for remote deliveries, determined by the shipping company. Remote deliveries are generally deliveries that have limited access or are far from a large metropolis. Less than 1% of the Continental population lives in our remote delivery area. Orders placed with a delivery to a remote area will be contacted to go over the delivery schedule after the order is placed.
For the rest of the items, electronics and photo imaging items most are in stock. If we are out of stock on an item we will notify you immediately. You may then, cancel the order at no charge or wait for the item to come in. It is always your choice.
The only exception to this rule is special orders. Any item considered special order is non-refundable and may not be cancelled. These items generally take a little longer for delivery. We will always keep you informed about your order.
Questions on how long it will take to receive your item? Please call our friendly customer service representatives at 1-866-751-6900 (toll free).
To help make your delivery go as smoothly as possible, we offer these helpful tips:
1. Make sure there is someone at your home to receive the item.
Many of our delivery agents will give you a three hour delivery window. There will be a re-delivery fee if no one is home at the time of delivery.An adult, at least 18 years of age,must be home to sign for the item. Delivery address can not be changed in-route. We can not deliver to PO Boxes.
2. Make a clear, level and unobstructed path to where you want your appliance delivered.
Snow, ice or excessive mud may prohibit delivery. In the rare instance your house is not accessible by a delivery truck (and customer pick-up cannot be arranged) you will be billed on your credit card for the delivery charges back to Big-Georges.com, plus a 25% restocking fee.
3. Measure, measure, measure.
When ordering larger than normal items, please make sure they will fit through all openings.Be sure to take into account how much space your doors take from the opening.It is your responsibility to ensure the appliance can be delivered to the place you have chosen. Additional charges may apply for non-compliance.
4. Some appliances need additional supplies for installation.
Refrigerators that have an automatic ice and water dispenser or an icemaker will need to have the water line hooked up by another party after delivery. Icemakers ordered separately will also need to be installed. Make sure there is enough space for the door to open fully.
Gas Ranges and Dryers:
These appliances are not shipped with any connecting gas lines. Big George's offers a full line of accessories (including gas lines) for purchase. We recommend you have a qualified installer connect the gas line for safety reasons.
Electric Ranges and Dryers:
These appliances are not shipped with connecting electric cords as there are several different wall socket configurations. We recommend you examine your current wall socket, make note of the configuration.Big George's offers a full line of accessories (including electric cords) for purchase. Many of our customers can install the cord themselves. If you do not feel comfortable doing this, you can arrange for installation from our service department for a nominal fee (if you are in the Big George's delivery area).
Water hoses, typically four feet in length, are included with your washer. If you need longer hoses you can usually purchase them from your local hardware store. Many of our customers can install the hoses themselves. If you do not feel comfortable doing this, you can arrange for installation from our service department for a nominal fee (if you are in the Big George's delivery area).
We recommend you have a professional local installer hook up your dishwasher for a nominal fee. If you are purchasing a “tall tub” dishwasher, please make sure you have the appropriate under counter height available. We suggest you call us for more information, especially if you have redone your floor where the dishwasher is going to be installed.
5. When in doubt, call us. We are here to help.
If you have any questions concerning delivery or shipping issues, please feel free to call our experts 1-866-751-6900. We have been helping customers make their house a home for almost 50 years. We would be delighted to be of service to you.
Shipping and Billing Address Don’t Match?
Big Georges is committed to making sure you have a very safe and easy transaction when purchasing with us. When Billing and shipping to a different address (EX. New Construction) you will need to contact your CC Company and add the second residence as a secondary billing address. All major credit cards will allow you to do this. We do this to protect you from the high volume of credit card fraud that is found in the US today.
All products ship and are delivered in 1 to 4 weeks (over 90% arrive in three weeks or less) except for the following:
1. Remote locations may take an additional week to deliver.
2. Backordered items are subject to manufacture availability.
3. Any item with special trim or colors besides white, black, bisque or stainless steel may take longer and are considered special order items and are non-refundable and are not cancelable.
4. Larger items and larger orders take the longest to deliver. These items can be expedited but that may prohibit any inside deliver option and additional charges may apply.
If at any time your product will take longer than stated, you may cancel your order at no charge before the item is shipped. (Except special orders)
Residential Liftgate Shipping:
We will palletize your order prior to shipment for safe transit (so that it can't be stacked, tipped or hand-carted, etc).We will email you the carrier and tracking information when your order is picked up by the carrier at our warehouse.
The carrier will contact you directly at the provided phone number at least 24 hours prior to schedule your delivery. Your order will be delivered to a single-dwelling residential address via common carrier liftgate truck. The driver will move the pallet(s) curbside. An adult needs to be present to accept and sign for the delivery.